AI-powered call insights to drive marketing impact
Uncover customer intent, sentiment, and pain points with AI-driven post-call analysis
AI-powered call insights to drive marketing impact
Uncover customer intent, sentiment, and pain points with AI-driven post-call analysis
Brand Name
Brand Name
Brand Name
Brand Name
Brand Name
Product Overview
- Pharynx Insights captures customer sentiment, intent, and recurring pain points from every conversation.
- The AI assistant is built to gain a deeper understanding of calling agents’ performance across various metrics.
- It simplifies communication for marketing teams to gain insights and personalize outreach while improving engagement.
Pharynx Insights captures customer sentiment, intent, and recurring pain points from every conversation. The AI assistant is built to gain a deeper understanding of calling agents’ performance across various metrics. It simplifies communication for marketing teams to gain insights and personalize outreach while improving engagement.
Insights capability stack
Impact we created
Data covered for insights
Reduction in time to get insights
More valuable insights
Direct impact in increasing revenue
Impact we created
Data covered for insights
Reduction in time to get insights
More valuable insights
Direct impact in increasing revenue
Impact we created
Increase in client engagement
Added customer satisfaction
More human
agent focus
More customer service capacity
Product features
Type of analysis
Pharynx Insights applies powerful AI to decode every layer of customer conversations, which includes detecting customer sentiment to uncover emotions, emerging issues, and opportunities. From spotting friction points to optimizing agent impact, every detail fuels smarter decisions. With Pharynx Insights, customer data is transformed into a strategic advantage.
Automated report & actionable dashboards
Get clear, visual summaries of call performance, sentiment trends, and engagement signals. Pharynx Insights cut short manual sifting through hours of recordings with focused, actionable insights on a dashboard. Personalize your filters with any desired metrics to ensure data-driven insights that are easy to share and act on.
Alerts for fatal calls
Pharynx Insights instantly flags critical calls where agent performance may lead to customer dissatisfaction or churn. Smart AI detects fatal errors like misinformation, unresolved issues, or negative sentiment in real–time. These alerts help managers get unbiased reports on agent performance and give them clear feedback to improve future interactions.
Tagging
Get your calls automatically tagged for fatal, positive, negative, or neutral. This AI-powered analytic agent carefully listens and intelligently tags the call by analyzing the entire summary. It evaluates multiple parameters like sentiment, intent, and outcome to assign accurate categories helping managers to spot issues, track trends, and take action.
Type of analysis
Pharynx Insights applies powerful AI to decode every layer of customer conversations, which includes detecting customer sentiment to uncover emotions, emerging issues, and opportunities. From spotting friction points to optimizing agent impact, every detail fuels smarter decisions. With Pharynx Insights, customer data is transformed into a strategic advantage.
Automated report & actionable dashboards
Get clear, visual summaries of call performance, sentiment trends, and engagement signals. Pharynx Insights cut short manual sifting through hours of recordings with focused, actionable insights on a dashboard. Personalize your filters with any desired metrics to ensure data-driven insights that are easy to share and act on.
Alerts for fatal calls
Pharynx Insights instantly flags critical calls where agent performance may lead to customer dissatisfaction or churn. Smart AI detects fatal errors like misinformation, unresolved issues, or negative sentiment in real–time. These alerts help managers get unbiased reports on agent performance and give them clear feedback to improve future interactions.
Tagging
Get your calls automatically tagged for fatal, positive, negative, or neutral. This AI-powered analytic agent carefully listens and intelligently tags the call by analyzing the entire summary. It evaluates multiple parameters like sentiment, intent, and outcome to assign accurate categories helping managers to spot issues, track trends, and take action.
Type of analysis
Pharynx Insights applies powerful AI to decode every layer of customer conversations, which includes detecting customer sentiment to uncover emotions, emerging issues, and opportunities. From spotting friction points to optimizing agent impact, every detail fuels smarter decisions. With Pharynx Insights, customer data is transformed into a strategic advantage.
Automated report & actionable dashboards
Get clear, visual summaries of call performance, sentiment trends, and engagement signals. Pharynx Insights cut short manual sifting through hours of recordings with focused, actionable insights on a dashboard. Personalize your filters with any desired metrics to ensure data-driven insights that are easy to share and act on.
Alerts for fatal calls
Pharynx Insights instantly flags critical calls where agent performance may lead to customer dissatisfaction or churn. Smart AI detects fatal errors like misinformation, unresolved issues, or negative sentiment in real–time. These alerts help managers get unbiased reports on agent performance and give them clear feedback to improve future interactions.
Tagging
Get your calls automatically tagged for fatal, positive, negative, or neutral. This AI-powered analytic agent carefully listens and intelligently tags the call by analyzing the entire summary. It evaluates multiple parameters like sentiment, intent, and outcome to assign accurate categories helping managers to spot issues, track trends, and take action.
Blogs
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