AI used to wait for us. Now, it acts with us. Most people still think of artificial intelligence as something you prompt: ask a question, get an answer. It’s fast, efficient, and narrow. This traditional AI, built on machine learning models, excels at single tasks like sorting emails, detecting fraud, or recommending movies. But it doesn’t […]
What makes agentic AI different from traditional AI Read More »
Have you ever thought of structuring the chaos around building a new product feature? The chaos that comes when thinking of a new product, its features, and use cases. Having to deal with so many attributes can at times feel overwhelming. Because that’s quite human! From deciphering customer needs to prioritizing features, the early stages
How AI-assisted post-call analysis is shaping the future of product development Read More »
Your customer calls are going to help you build the next winning business strategy. These conversations happen daily, often hold insights most teams chase through surveys, support tickets, and brainstorming sessions. But here’s the problem: we record but rarely use them. What are customers struggling with? What keeps coming up in objections? Which explanations actually
Design your winning strategy with Silent Goldmine in your call data Read More »
Your next breakthrough sales win is probably hidden in conversations you’ve already had. Speed is essential in sales, but speed alone won’t close deals. Success depends on actionable insights gathered from agent-customer conversations. Every call shows what prospects prioritize, the challenges they face, and the key factors influencing their decisions. Yet most sales teams review
Think: AI powered agents are making your workplace responsibilities easier, getting you real-time insights of work-related calls and helping you track the performance of agents at work. Convenient, isn’t it? These are just some of the possibilities opened by the agentic AI in the present era. In fact, according to Gartner’s technology trends for
Beginner’s guide to understand agentic AI Read More »
The difference between good and great business results is how you make your customers feel. Even if the outcome isn’t perfect, your customer will continue their buying journey when they feel heard, respected, and valued. Studies show that over 90% of decisions are driven by emotions, and the probability of converting a frustrated customer into
Emotional insights: The missing ingredient in customer experience Read More »
As technology continues to advance, Artificial Intelligence is increasingly dominating human lives and Large Language Model is one of the current flagship products.
Unlock the Power of LLM-Powered Bot: A Beginner’s Guide Read More »
In a world driven by digital transformation, businesses face the challenge of delivering meaningful customer experiences while maintaining efficiency and scalability.
