Neha Baluni

Pharynx Insights: The holy grail of call intelligence for revenue & CX    Reaching to the destination but never being able to enjoy the view represents the classic CEO problem wherein the data is there but not in an actionable format.      And this gap between knowing and acting is where growth quietly slows down.    Consumer data is the […]

Tons of outbound leads, countless inquiries, and clients lingering on the verge of conversion, this has always been the story for most growing businesses.       Traditionally, sales teams have struggled under the weight of this workload. The fact that every lead requires attention, every query needs a response, and every follow-up takes time put stress on

Business leaders today are hanging at the edge of decision making not because of lack of data but because of overload of it. There are teams buried underneath dashboards, conflicting reports, fragmented tools, and spreadsheets that tell an entirely different story.   The pressure to make the right decision faster, smarter while striking all the right

When it’s about sales, every second counts and every lead matters. However, most sales teams spend majority of their time chasing leads that never convert. Additionally, there is high opportunity cost involved in manually validating leads in follow-up calls, and in analyzing inaccurate data. And that’s where AI or Artificial Intelligence is rewriting the rules of engagement.  Inclusion of AI in sales

Cold calling objections are inevitable. And increasingly expensive.  They happen when prospects end conversations before you can demonstrate value. The catch is – these objections often aren’t valid rejections. They’re automatic responses designed to end uncomfortable interruptions.  Most sales reps don’t know how to handle this. They treat “We’re not interested” as a hard no

Imagine the possibilities if you could validate leads the moment they enter your CRM.  And all that without exhausting your SDRs or making prospects wait! A system working 24/7, across time zones, qualifying leads, answering questions, and booking meetings at scale. It could change your entire lead workflow, don’t you think?  Faster follow-up usually means

You’ve successfully moved prospects through your entire funnel.   They’ve gone from strangers to visitors to engaged shoppers, selected products, and even initiated checkout. All that momentum – and all the marketing investment behind it – evaporates the instant they abandon their cart instead of completing purchase.  In 2025, with customer acquisition costs climbing across every

You’ve brought a potential customer to the checkout page, which is a huge win.   They’ve found a product they like, added it to their cart, and are ready to buy. But then… they leave.   This is a common and frustrating problem for many D2C brands. In fact, on average, around 70% of all online shopping

If you’ve seen the movie Titanic, you may recall the lookouts scanning the calm waters that night. On the surface, everything appeared clear, until the iceberg emerged unexpectedly. Although everything appeared to be smooth sailing, a massive iceberg lay hidden beneath the surface.. most of it out of sight, posing a serious threat.  That’s exactly

In D2C, every abandoned cart is a chance to turn hesitation into a loyal customer.  Yet despite major strides in performance marketing, conversion optimization, and UI design, cart abandonment remains one of the most persistent and costly challenges digital brands face today.  Globally, the average cart abandonment rate sits at 70.19%, with mobile abandonment spiking